Terms and Conditions of Sale

Who we are

KORA operates in the United States and in Colombia, with one company in each country.

KORA operates in the United States and in Colombia. KORA SHOPPING LLC is the parent company, organized in the United States under registration UBI 606212090 (Washington), with its registered address at 7212 Harrow Pl, Arlington, WA 98223-4635, Estados Unidos. KORA SHOPP S.A.S. is its company in Colombia, identified with Colombian tax ID (NIT) 902.114.365-5, registered under matrícula mercantil 0000435099 de la Cámara de Comercio del Huila, with its address at Calle 25 Sur # 32-23, Neiva, Huila, Colombia.

You can reach us at info.kora.shopping@gmail.com or through WhatsApp from any page of the store. The full contact and registration details of both companies are on the merchant information page.

By placing an order you accept these terms. We recommend reading them before you buy.

This is a translation provided for convenience. For purchases governed by Colombian law, the Spanish version of this document prevails in case of any discrepancy.

What we sell

New physical goods — fashion, beauty, kids and accessories — delivered in Colombia.

KORA is an online store of new physical products: women's, men's and kids' clothing, baby items, makeup and beauty, toys and accessories. Each product has its own page with photos, a description, available variants (size, color or others) and its price.

Photos show the actual product. Colors may vary slightly depending on your screen.

How ordering and payment work

You place the order and choose how to pay: by card, on our processor's secure page, or by bank transfer or another method arranged through WhatsApp.

Choose your products, add them to the cart and place the order with your billing and shipping details. Then choose how to pay:

• By credit or debit card (Visa, Mastercard and American Express): we take you to our payment processor's secure page, where you enter your card details. When the payment is approved, your order is confirmed and you receive the receipt by email. If the payment is declined, you can try again or choose another method.
• By bank transfer or another payment method —Nequi and Bre-B in Colombia; Zelle from the United States—: we open a WhatsApp conversation with your order number. There we confirm availability, give you the payment details and, once payment is received, confirm the order and email you the receipt.

Card payments are processed by KORA SHOPPING LLC, the holder of the merchant account they are charged through. It is the merchant of record shown on the transaction.

An order that has been placed but not paid is valid for 24 hours. After that it is cancelled automatically and the products become available to other buyers again. You can place it again at any time.

Placing an order does not reserve inventory: it is a request. The sale is completed when the payment is approved or when we confirm it with you.

Product availability

The online store shares its inventory with our physical store.

We show availability in real time, but between the moment you place an order and its confirmation the last unit may be sold in the store.

If that happens we will tell you before charging you. If you had already paid by card, you can switch the product or receive a full refund to the same card.

Prices and currencies

We sell in Colombian pesos (COP) and US dollars (USD). Card payments are charged in Colombian pesos (COP) and US dollars (USD), in the currency of your order.

Prices are shown in Colombian pesos (COP) or US dollars (USD), depending on the currency you choose in the store. All prices include applicable taxes; shipping is shown separately.

Card payments are accepted in Colombian pesos (COP) and US dollars (USD) and are charged in the same currency in which you placed the order. If your card is from another country or in another currency, your issuing bank may apply its own conversion or fees, which do not depend on KORA.

Each currency has its own price, set by us. We do not apply any exchange-rate conversion: the dollar price is not the peso price converted, it is a price of its own. That is why they may not match exactly.

Some products have a special online price, lower than the in-store price. When that happens we show it next to the price. The price that applies to your purchase is the one in the order when you place it, and it stays recorded there even if it changes later.

Coupons, promotions and Kora Cashback

Each promotion has its own terms, published in our promotions policy.

The terms of coupons, current promotions and Kora Cashback are in the promotions, coupons and Kora Cashback policy, which is part of these terms.

Delivery

We deliver only within Colombia.

Everything about destinations, delivery times, costs and receiving orders is in our shipping and delivery policy, which is part of these terms.

Legal and export restrictions

Purchases by adults only, delivery only within Colombia and no export of products.

• You must be of legal age and have legal capacity to enter into contracts. Minors must have a parent or legal guardian make the purchase.
• We deliver only to addresses in Colombia. We do not export products or ship internationally.
• If you pay from abroad, the order is delivered to a recipient in Colombia whom you designate.

Your account

You can buy as a guest or with an account.

An account lets you check your order history, save addresses and use your Kora Cashback balance.

You are responsible for keeping your password confidential. If you believe someone else accessed your account, write to us immediately.

Exchanges, returns and warranty

Your right of withdrawal and the legal warranty always apply.

Everything about product exchanges, refunds, the right of withdrawal and the legal warranty is in our exchanges, returns and refunds policy, which is part of these terms.

Governing law

Sales are governed by Colombian consumer protection law.

Products are sold and delivered in Colombia, so these terms are governed by Colombian law, in particular Law 1480 of 2011 (Consumer Protection Statute), regardless of whether you paid in pesos or dollars. Any dispute will be submitted to the competent courts of the Republic of Colombia.

To submit a request, complaint or claim, write to info.kora.shopping@gmail.com and we will answer within the time limits set by law.