Shipping and Delivery Policy

Where we deliver

We deliver only within Colombia. We do not ship internationally.

We deliver orders to addresses in Colombia through carriers. We do not ship internationally or export products.

If you buy from abroad —for example, paying in dollars—, the order is delivered to the person you designate as recipient in Colombia. At checkout we separate your billing details (who pays) from the shipping details (who receives), and the shipping address is always in Colombia.

This is a translation provided for convenience. For purchases governed by Colombian law, the Spanish version of this document prevails in case of any discrepancy.

Delivery times

We prepare the order once it is confirmed and email you at every step.

• We prepare the order once it is confirmed: when the card payment is approved or when we confirm payment by another method with you.
• Delivery time depends on the destination city and the carrier. We tell you when we confirm the order, before shipping it.
• We email you when the order is being prepared, when it ships and when it is delivered.

Carrier times may be extended for reasons beyond KORA's control, such as peak seasons, public order or weather conditions. If that happens, we let you know.

Shipping cost

Shipping is not included in product prices, and you always know it before it is charged.

The shipping cost depends on the destination and the size of the order, and it is not included in product prices. We tell you the cost and agree on it with you before shipping: you are never charged for shipping you did not know about. Shipping is not part of the product's value for exchange purposes.

When you receive your order

Check the package on arrival and report any damage within the deadline.

• Check that the package arrives sealed and in good condition before signing for it.
• If the package arrives open, dented or with missing items, note it on the carrier's waybill if possible, and take photos.
• Report any damaged or incomplete product within the deadline in our exchanges, returns and refunds policy.

If the carrier cannot deliver because of a wrong address or because nobody is there to receive it, we will contact you to arrange a new attempt. The cost of re-shipping caused by incorrect delivery details is borne by the buyer.

Tracking and contact

You can check your order status in the store or write to us.

You can check your order status under "Track your order", in your account, or by writing to info.kora.shopping@gmail.com or through WhatsApp with your order number.