Documents
KORA Legal Center
Every term that governs your purchases at KORA, in one place.
Accepted cards
Terms and Conditions of Sale
How buying at KORA works: the order, payment options, prices, currencies and restrictions.
ReadPrivacy and Personal Data Policy
Who processes your data, for what, with whom it is shared, and what you can request at any time.
ReadExchanges, Returns and Refunds
Our exchange policy, what to do if something arrives damaged, how we refund you, and the rights Colombian law always grants you.
ReadShipping and Delivery Policy
Where we deliver, how long it takes, what it costs and what happens if something goes wrong on the way.
ReadPayment Security
How we protect your card payment: your card details never pass through KORA.
ReadPromotions, Coupons and Kora Cashback
The rules for coupons, the terms of current promotions and how Kora Cashback works.
ReadMerchant Information and Contact
Who we are in each country, where we are and how to reach us.
Read